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How can we help?

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Getting started
Do I need to sign up to start learning?+

No. You can start any track immediately without signing up. Your progress is saved in your browser. Create an account to sync across devices.

Which track should I start with?+

Take our 3-question career quiz at /quiz β€” it matches you with the right track based on your interests. Or go to /path for curated learning paths.

How long does a track take to complete?+

Most tracks have 20–42 topics. At 1–2 topics per day, you can finish in 3–6 weeks. Topics are short (10–20 min each).

Are the tracks free?+

The first 2 topics in every track are completely free β€” no account needed. A Pro subscription ($12–$18/month) unlocks everything.

Learning & Quizzes
Why do I have to pass a quiz before the next topic unlocks?+

Quiz-gating is the core guarantee of NewRoleKit. We don't let you click through. When you pass, you've actually retained the material β€” that's the point.

What happens if I fail a quiz?+

You can retry as many times as you need. The quiz questions rotate on retries. Most people pass within 2–3 attempts.

Is my progress saved if I close the browser?+

Yes. Guest progress is saved in your browser (localStorage). If you create a free account and sign in, progress syncs to the cloud automatically.

Can I bookmark topics for later?+

Yes. Every topic page has a Bookmark button. View all bookmarks at /bookmarks.

Pro subscription
What does Pro include?+

All 400+ topics across all tracks, bootcamp features (capstone projects, interview drills), completion certificates, and all future tracks.

How do I upgrade to Pro?+

Go to /upgrade to see pricing. Monthly ($18/mo) or yearly ($144/yr = $12/mo) options are available.

Can I cancel anytime?+

Yes. Cancel anytime from your account settings. You keep access until the end of your billing period.

Is there a money-back guarantee?+

Yes. If you are not satisfied within the first 7 days, contact us at ofirozon@gmail.com for a full refund.

Account & Technical
Why didn't I receive a confirmation email?+

Our email service is being configured. Use Google sign-in instead β€” it's faster and requires no email confirmation.

I signed in on a new device and my progress is gone. What do I do?+

If you were signed in with the same account, your progress should sync automatically. If not, contact support.

How do I contact support?+

Email ofirozon@gmail.com or use the contact form at /contact. We respond within 24 hours.

Still need help?

Contact support